Question 1

What is Makerstead?

Accepted Answer

Makerstead is an after-sale care platform for independent makers, builders, and service providers. Create a durable care record for a piece, project, installation, equipment, or service; publish the customer-facing page; and keep maintenance guidance, service history, and the relationship with the work in one place.

Question 2

How does a Makerstead QR code open a care page?

Accepted Answer

A customer points their phone camera at the 2-by-2-inch QR code and lands on the public care page—no app and no sign-up. The page can show your business name, approved photos, specifications, materials, written care instructions, maintenance cadence, and a way to contact your bench. The same QR keeps resolving if the piece is resold, gifted, or moved to a new site.

Question 3

What kinds of records can I create?

Accepted Answer

Makerstead supports the vocabulary your customers already use: products and pieces, projects, installations, equipment, and services. Templates adapt to the work, so a furniture maker, a builder, an HVAC technician, and a restoration shop can each document the right specs, care instructions, service history, and next maintenance date.

Question 4

How much does Makerstead cost?

Accepted Answer

Makerstead has Solo, Growing, and Professional plans for different catalog sizes and teams. Every plan starts with a 14-day free trial, and you can cancel before the trial ends without a charge. The current monthly and annual prices, page limits, templates, and Founders Discount are listed on the pricing page.

Question 5

How do maintenance reminders work?

Accepted Answer

Each record can carry a maintenance cadence that fits the work—monthly, quarterly, biannual, or annual. The first reminder follows publication, and later reminders follow the record’s last completed reminder date. Customers receive a useful nudge when care is due, while the maker or service provider keeps the history and follow-up context on the bench.

Question 6

What happens when a customer transfers ownership?

Accepted Answer

The QR code and care page stay live. The maker or service provider continues to own the underlying record and its history, while the transfer flow updates the current owner contact for future care questions and service requests. A resale, gift, inheritance, or handoff does not require reprinting the QR or rebuilding the record.

Question 7

Who is Makerstead built for?

Accepted Answer

Makerstead is built for independent makers who sell lasting work, builders and installers who hand over systems, and service providers who need customers to understand what was done and when care is due. It is especially useful when the work outlives the invoice and customers need a simple way back to the people who know it best.

Question 8

Who owns my records and customer data?

Accepted Answer

Your business owns your profile, care pages, service logs, and photos. Your business controls its customer relationship and customer-submitted information; Makerstead stores and processes that information on your behalf. You can export your records, and a 90-day published-page grace period follows cancellation so you have time to take your care history with you.

Care that stays with the work.

The useful details, in plain language.

Give every job a longer afterlife.